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ORDERING INFORMATION & FAQ


GENERAL INFO
BUSINESS HOURS
DELIVERY TIMES
GUARANTEE/RETURN POLICY
PHOTOGRAPHIC RIGHTS POLICY
CUSTOMER APPRECIATION PLAN
PRIVACY POLICY

PRODUCT CHOICES & INFORMATION
CUSTOM TACK AVAILABILITY
COLOR GROUP CHOICES
SIZES

PLACING AN ORDER
WAYS TO PLACE AN ORDER
ORDER FORM TO PRINT
PAYMENT METHODS
WHERE TO SEND ORDERS
SHIPPING OPTIONS
INTERNATIONAL BUYERS & ORDERS
RETURN POLICY/GUARANTEE




BUSINESS HOURS

The Unicorn Woman is a cottage-based business, fitted into the life of a wife & mother. As such, business hours fluctuate.

The best way to contact me is via .

If you need to contact me by phone, please call during the following hours:

Sunday - Thursday 9 am - 5 pm CENTRAL STANDARD TIME

If the answering machine is on, do not leave your order on the machine. Please either call back or leave your name/phone number on the machine. Be sure to speak slowly and clearly so that I can return your call. BUT, again, your best and fastest way to contact me is via .

If you are placing an order and do not wish to wait for a call back, please see WAYS TO PLACE AN ORDER for alternate methods.

You may with any questions. However, if you are placing an order, please read WAYS TO PLACE AN ORDER before emailing.

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DELIVERY TIMES

Delivery times vary depending on what you order and which shipping option you choose. It will also vary depending on the shipping company's current work conditions. As such, the delivery times below are only estimates. They are not hard fast rules or guaranteed times, just the typical minimum amount of time you should wait before becoming concerned about your order.

REGULAR USA SHIPPING OPTION

For Kits, In-Stock Supplies, & Production List items: Please allow up to 4-6 weeks for Delivery with the regular shipping option, especially if using snailmail to place the order. Usually, orders are shipped faster than that, but I'm a stay-at-home mom and this is a cottage industry. This delivery schedule allows me to work around personal obligations and the unexpected disaster. If you have to have faster service, email me for availability/cost. If you choose the cheaper Regular USA Shipping Option, please be prepared to give me the full 4-6 weeks as described above.

Note: If your order contains any custom tack, delivery of your entire order may be delayed until the custom tack is completed. If you request two shipments, you will need to pay two shipping fees.

For Special Order Colors of Kangaroo Leather Lace Full Spools, for current delivery estimates.

For Custom Order Tack from the Catalog: : Delivery for tack items from the custom tack catalog is construction time plus current work load. Under cases of extreme backlog, I will CLOSE the tack book and not accept any new orders until the backlog is cleared. Please see
Current Work Load for tack availability and work load information.

RUSH USA SHIPPING OPTION

Rush Shipping is ONLY available on Production List items, Supplies, and Kits. See SHIPPING OPTIONS for more details.


INTERNATIONAL SHIPPING

International delivery time estimates vary depending on the order and destination. Please me for cost and estimated delivery time.

International Orders: All International Orders containing Kangaroo Leather and/or Kangaroo Lacing must pay current inspection/paperwork fee for clearance through the US Fish & Wildlife. (In November 2009, this fee was $100/shipment.)


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GUARANTEE/RETURN POLICY

Conditions of guarantee: SATISFACTION GUARANTEED. If the item is unsatisfactory, return it within 10 days of receipt for refund. Your money, less shipping/handling/insurance, will be cheerfully refunded. Items that are extremely customized (e.g. with initials, logos, etc.) may be subject to a non-refundable fee. Inquire at time of purchase. Note: Customer made alterations VOID this guarantee. For special order Kangaroo Leather Laces, a 20% restocking fee will be deducted in addition to the shipping/handling/insurance deduction. (Ebay buyers see terms for your auction in the item auction listing.)


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PHOTOGRAPHIC RIGHTS POLICY

At the discretion of The Unicorn Woman, photos may be taken of any items created by The Unicorn Woman. These photos become part of the Unicorn Woman's personal artistic intellectual property. The Unicorn Woman retains all promotional & advertising rights to these photos, as well as the right to use such photos as illustrations in published works WITHOUT compensation, notification, or credit to the current (or any subsequent) owner of the physical item. These photos may also be submitted to artist shows where the artist's personal work is being judged. These photos will not, however, be entered in regular competitive events or model horse shows, unless such right is reserved specifically at the time of sale.

Note: All due diligence will be performed to insure props, model horses, and other elements in a photo displaying work by the Unicorn Woman are properly credited to any additional artist(s) involved and that the appropriate permission from the artist(s) was obtained.


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CUSTOMER APPRECIATION PLAN

Circumstances have forced me to discontinue the Customer Appreciation Plan. If you purchased tack from me between 1995 and 2000 and believe you were close to earning the coupon, >. I'll double-check my records and get back with you. :)

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PRIVACY POLICY

The Unicorn Woman is committed to protecting your privacy. We do not sell or share your information, except as follows:


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IMPORTANT NOTICE REGARDING CUSTOM TACK AVAILABILITY

All my tack is hand-made. Unless I have something pre-made available on the Production List, all completed tack orders will have a construction period during which I make the tack. When I am back-logged, I frequently stop excepting orders so that new orders do not have to wait 12 months or more for delivery. Currently (July 2006), I am accepting custom orders only on a limited, restricted basis, trying to keep delivery wait down to 3-4 months on accepted orders. See Work Load Page for additional information before ordering tack from the catalog or If you need tack now, please go to our list of completed, in-stock tack: the Production List.

Kits, Instructional Materials, Tack Supplies, & Production List items are always available without restriction.

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COLOR GROUP CHOICES

Color Group 1: No color choice available. Item shipped will be from current color stock.

Color Group 2:Black; Peanut (brown); Whiskey (brown); Brandy (red brown); Saddle Tan (orange brown/russet), Unfinished Brown, Unfinished Natural

Color Group 3: Natural, Black, Lt. Brown, Brown, Dk. Brown, Saddle Tan, Cordovan, Antique Brown, Antique Black.

Color Group 4: Gold, Silver, Glossy Black, Ivory

Color Group 5: White

Color Group 6:
Solid Color Selections: Gold, Silver, Blue, Forest Green;
Prismatic Color Selections: Blue, Green, Red, Silver

Color Group 7: Open selection. Up to 3 color choices may be combined as one color choice.

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SIZES

All tack is designed for Breyer Models. However, the Unicorn Woman will fit any model horse down to Little Bits (1/24 scale). The following code is used in the catalog:

NOTE: Some tack items are not available in all three sizes.

For Non-Breyer/Stone horses, fee is generally the price listed for the size closest to the horse to be fitted. However, first as Artist Resins and other non-Breyer or Stone Model horses require custom fitting. This requires a custom fitting sheet to be completed; may also require the model horse in question to be sent to the to The Unicorn Woman for fitting; and may involve a non-refundable fitting fee.

If model is taller than 12" at withers, write for a special price quote.

For tack to fit Breyer's Stablemates or Stones Chips, see Hobby Links.


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WAYS TO PLACE AN ORDER
USA CUSTOMERS
USA Customers may use the following ways to place an order:

INTERNATIONAL CUSTOMERS


International Orders
I am no longer licensed to export Kangaroo Leather, Lacing, or Products. This means that Kangaroo Leather, Lacing, or Products are not eligible for International Shipment.


International Customers may submit an order via for approval and to receive current terms for payment and shipping options. As noted above, some items are not eligible for shipment due to USFW licensing requirements.
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Official PayPal Seal
PAYMENT METHODS

USA CUSTOMERS
USA Customers may use the following ways payment methods: check, Money Order, or any of the methods accepted by Paypal. Checks/Money Orders should be made out to The Unicorn Woman. Due to Banking Regulations, expect a 3 week delay before your order will begin processing for delivery if you choose to pay with check or Money Order. To pay via Paypal, request a Paypal invoice by Please include your order and shipping address so I can send you a correct invoice.

Texas Residents add 6 1/4% Sales Tax.

INTERNATIONAL CUSTOMERS
International Customers may submit payment in USA FUNDS via Paypal ONLY. Request a Paypal invoice via

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WHERE TO SEND ORDERS
The Unicorn Woman
P.O. Box 595
Lillian, TX 76061-0595
USA
(817)783-6329

Texas Residents add 6 1/4% Sales Tax.


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SHIPPING OPTIONS

USA CUSTOMERS
I ship via the United States Postal Service as it is the most economical method given my circumstances.

U.S.A. First Class Shipping (Shipping time depends on items ordered. See Delivery Times) $7.50
U.S.A. RUSH Shipping (Shipping via Priority Mail within 3 business days.) Rush Shipping is usually available for kits/supplies or Production List items. However, please email or phone to confirm it is available as I do have sick days, vacations, and other commitments that sometimes interfer. Cost for Rush Shipping, when available, is $15.00.

Texas Residents add 6 1/4% Sales Tax.

INTERNATIONAL CUSTOMERS
International Customers: International Shipments are shipped only through the United States Postal Service. For correct rates, I will need a list of the items you are ordering to calculate the correct shipping, so be sure to include it in your email. Please be aware that all Kangaroo Leather and/or Kangaroo Lacing items are no longer eligible for international shipment due to USFW licensing requirements.


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INTERNATIONAL BUYERS & ORDERS

Depending on the item, I will consider shipping internationally. Payment must be in USA funds via Paypal only. Please be aware that all Kangaroo Leather and/or Kangaroo Lacing items are no longer eligible for international shipment due to USFW licensing requirements. If interested in kits, you may request a special edition kit without kangaroo lacing.


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This web site is Copyright 1999-2014 Melody D. Snow. All rights reserved.